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Shipping & Returns
I don't accept cancellations but contact me ASAP if you have any problems with your order.
Please double check your order confirmation that was emailed when you completed your purchase to ensure you have ordered the product, size and design you desire.
If you have made an error in purchasing please email email@example.com within 24 hours to request to have your ordered updated. If you did not receive an email confirmation upon placing your order, please check all spam folders. If there was an error in your email during your order, you can email your order number and your correct email address to firstname.lastname@example.org
Beyond 24 hours, your item may be shipped out, and you will be responsible for any additional shipping fees associated with rerouting the package and resending the correct item(s).
Orders will ship out twice a week, on Tuesdays and Fridays.
Due to COVID-19, shipping times may be delayed. We cannot provide estimations on these delays, customers must follow emailed tracking link to ensure delivery.
Please take responsibility for monitoring your tracking link to ensure your purchase is delivered to the correct destination. International customers especially must keep a close eye on the tracking link to ensure the delivery is not returned to the sender.
DELAYED, LOST OR STOLEN MAIL
Lost or stolen mail must be reported as soon as you realize it’s late.
While Bolstered is not responsible for lost, stolen, or missing packages due to mistakes made by the carrier or customs, we will do are best to help locate the shipment. You may be asked to visit and/or call your local post office to inquire as to where the package is as well.
Insurance is included in each shipment however this process can take up to 2 months to be resolved. You will receive your item, however, patience may be necessary.
RETURNS & EXCHANGES
I will gladly accept returns and exchanges if you are unhappy with your purchase due to feel or functional issues. Returns or Exchanges due to visual differences are not available.
As noted in the product description, all Bolstered products are handmade and fashioned from upcycled textiles so your purchase may have slight variations from the photographed items.
Before purchasing please double check the measurements and materials listed in the product description as well as the sustainability report to get clear on the item you’re purchasing.
If you have questions about a product before or after purchase, reach out to email@example.com and I’ll be happy to help.
Requests for returns & exchanges must be made within 2 weeks (14 days) after receiving the product. Approval of your request may take up to two weeks. The item must then be returned within 14 days of the return or exchange approval.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
If this is an international shipment please note: we cannot waive customs fees as this is out of our control. See more details on international shipments below.
DAMAGED OR DEFECTIVE PRODUCT
If you believe your product was damaged during shipment, please email your order number, item(s) you ordered and include well-lit, in-focus, photos showing the damage of the shipment package and the product inside. These images will be used to file an insurance claim with the postal currier which may take up to 2 months to be resolved.
Bolstered is not responsible for damaged products due to the shipping currier and/or customs clearance. If you feel you received a defective product, not from shipping damages, please see below
If your delivery arrives and you believe it to be defective, please report it within 48 hours of your delivery being received. Email us your order number, item(s) you ordered and include well-lit, in-focus, photos or video showing the defective detail. If the defect appears to have come from a production error you can choose from the following options.
1. The sustainable option: A partial refund will be given so you can have the defect mended by a local service provider.
2 An exchange of the same item or items of equal value will be offered if the origional item is no longer available.
3 A full refund will be offered when the item is returned.
Bolstered ships nearly everywhere in the world! If you would like a shipping quote go through placing your order and entering your address to see the current shipping rates. Once an order is placed, all international (non-US) customers are responsible for monitoring the tracking link, that was emailed upon shipment, to ensure the delivery arrives at its destination. We suggest keeping a very close eye on the tracking in case there is a need to contact your local post office and/or customs authorities to receive your order.
For our international orders, please note that your country has customs tax and this is out of our control. Customer is responsible for any duty charges upon pickup. We are unavailable to quote this amount as every country is different. We lawfully must declare the accurate retail value when shipping internationally.
International deliveries usually take less than a week to arrive to their destination, however, depending on the country and customs clearance time can sometimes exceed 3 weeks. Again this is out of our control. Please have your local post office and customs authorities contact available if needed.
Your confirmation email, received upon placing your order, is your customs invoice. If they ask to see one please present this.
Customer is responsible for any duty charges (if applicable) at pickup. We have no way of estimating customs fees as they differ for each country.We label our product as 'rare stone' and 'home decor’ to provide discretion and simplicity throughout the customs process.
We will NOT mark packages under value to save fees. Please be advised that we declare the retail value when shipping internationally. This is to protect us and you from loss, since you will be selling the items at retail value. It ensures that in case of loss or damage, we are able to recuperate insurance and replace your order.
What is deadstock fabric?
Preconsumer textile waste in the form of rolls or scraps that a fabric mill was not able to sell or they could be leftover from a brand's production run.
Bolstered gets deadstock from local thrift stores and excess fabric from upholsterers who excess material at the completion of their projects.
This means that each product we make is either one of a kind or a limited edition piece with its own unique charm.
How is using deadstock sustainable?
The textile/fashion industry is extremely wasteful creating 13 million tons of waste each year. 95% of which could be reused or recycled.
Instead of throwing away a perfectly useful material and creating a larger footprint to produce something brand new, Bolstered is committed to reducing waste through resourceful production practices.
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